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[Unibet SUCK]

I just want to let everyone know of my terrible experience with Unibet.
I started betting with them about 18 months ago and have been a steady winner with them. Recently, they limited me to a stake of just ?60, even on short-priced favourites. Before I was betting 10 x that, so I decided to take my business elsewhere and asked for my winnings.
They got very stroppy, asking for loads of paperwork (which I had already supplied) including things such as photocopies of  credit cards that I no longer owned (card had expired so was binned).
When I complained they quoted their rule book at me (which was different to the terms and conditions listed on the website), put the phone down on me twice and said the paperwork demanded were "non-negotiable". Basically, if I didn't do as they asked (even though it was impossible) they would keep my money.
To my horror, although I was betting on the .co.uk website, they said they were licensed in Malta (the terms and conditions stated otherwise). It seems they hadn't bothered to update the UK website when they moved to Malta a few years ago. This was to be me lucky break, as they DO still have a UK company which IS still licensed in the UK (even though all their business now goes through Malta).
Having threatend them with court action in the UK and reporting them to the Gambling Commission they finally succumbed and paid up.
Had they not had this misleading info on their website, I'd have never got my money.
YOU HAVE BEEN WARNED - AVOID THIS BUNCH OF CROOKS.

[Courseform]

I'm am sorry to hear of your bad experience, but happy to hear that you did get your dough back.
It's not the first time I've heard of problems with this bunch. It really is a shame that they blacken the name of the bookmaking industry by acting in the dishonest fashion.

Let's hope we get some decent betting opportunities when the French are finally forced to open up their betting market.

[Courseform]

Found this on: http://forum.bettingadvice.com/showthread.php?t=36446&page=1

Since this thread is visited, I decided to put here all of my correspondence with Unibet in the last two months. Don't want to put here all the correspondence from the first time I withdrew there, when they were harassing me for two months. Just note the level of arrogance of some of the customer support officer (especially Simona). Unibet responds are in bold. First mail is confirmation of my deposit.

Poštovani/poštovana ivanco,

Uplaćeni je novac sada na Vašem računu:
Datum: 2008-10-22 20:09
Iznos: 996.00 EUR
Sredstvo uplate: Moneybookers
Šifra transakcije: 365534484

Ako trebate pomoć s bilo kojim drugim aspektom klađenja putem Unibeta, kontaktirajte našu Korisničku podršku.
hr.unibet.com


Dear Customer,Thank you for contacting us.To finalize the verification of the documents please send us a different type of identification other than passport. It can be ID or driving licence.Please do not hesitate to contact us again should you have any further questions.

Best Regards,

Simona
Unibet Customer Service
Hello,
I'm sending you scan of my national ID.
Ivanco

Dear Customer,
Thank you for contacting us.
We need different kind of identification from you.
Whilst hoping to have fulfilled your requests or queries, do not hesitate to contact us once again in case you would require further assistance.

Best Regards, Simona

Unibet Support

Hello again,

I have already sent you scan of my passport and scan of my national ID. What else I repeat, I have already done the verification process.
I'm enclosing scan of my national ID again...

Best,

Ivanco
Dear Customer,
Thank you for contacting us.
Well then I repeat to you, we need diferent identification. Sure you can send your driving licence or something similar.

Whilst hoping to have fulfilled your requests or queries, do not hesitate to contact us once again in case you would require further assistance.

Best Regards, Simona

Unibet Support
Dear Simona,

I'm sending you here scans of the both sides of my driving license. That means that I have sent you scans of my passport, national ID and my driving license. Unfortunately, I'm running out of documents to send. So, please be kind and unblock my account ASAP.

Best Regards,

Ivanco

Dear Customer,
Thank you for contacting us.
Thank you for sending yet another ID, but while you taking new picture of your driving licence you can take a new one of your ID. So these documents need to be taken by camera we need to see the WHOLE documents, not cut out pictures.

Whilst hoping to have fulfilled your requests or queries, do not hesitate to contact us once again in case you would require further assistance.

Best Regards, Simona
Dear Simona,

I'm resending scans of my national ID, and both sides of my driving license.

Best Regards,

Ivanco
Dear Customer

Thank you for your copies

Your Documents have been forwarded and the payout is undergoing now the procedure of approval. Thank you for your cooperation.
Best Regards, Peter

Whilst hoping to have fulfilled your requests or queries, do not hesitate to contact us once again in case you would require further assistance.


Unibet International Ltd

Dear Customer,

The Financial Department informed us that the verification process is still in progress, and the situation is the following:

They have contacted Moneybookers to verify your account from their end. Currently they are waiting for their reply. When Moneybookers responds they will be able to complete the verification process. As soon as it is completed, they will inform you.
We kindly ask you for your patience in this matter, as it will most likely take a couple of days for Moneybookers to respont to our enquiry.
Thank you for your co-operation and please don't hesitate to contact us should you have any questions.

Kind Regards,


Unibet Support

That was the last one. Note that in two months no one even mentioned multiple accounts or anything. They were hoping that will find anything else, and when they didn't they invented a fancy story... I'm being robed in a cheap way by a bookie that is considered B- at SBR. I'm afraid to think what can happen at some bookies with lower ratings....


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Similar experience to yours, so advice is to swerve Unibet bigtime.

[Courseform]

Another here:

http://forum.sbrforum.com/sportsbooks-industry/146476-unibet-trying-rip-me-off-1800-euros.html